Terry Greenhill & Ferdi Pacelli, founders of Prime Steak & Grill have been business partners and friends for over 25 years. Their first venture was to bring freshly cooked Italian food to their stomping ground of the home counties. This concept, Zaza, has grown organically to eight successful restaurants with the commitment to a ‘cooked from scratch’ approach as strong today as when the doors opened to their first restaurant.
The philosophy of organic growth is at the heart of their partnership and after several visits “across the pond“ they realised there was an opportunity to use their newfound love for the classic New York Steakhouse to open the first Prime Steak and Grill in 2014.
The success of the business lies not only in their obvious commitment to quality but also hugely down to “being happy” – just one of the many reasons they remain such good friends after 25 years.
“If we focus on making sure the priority of the business is ensuring happiness, whether team member or guest – the rest is so much easier to deliver.”
With three successful Primes already in operation and more in the pipeline, these philosophies will continue to be at the heart of what we do.
Chief Operating Officer
Tracey joined Prime in 2018 after 18 years with Gaucho restaurants by firstly leading the people team as Human Resources Director. It was in this role that Tracey created the “first of its kind” training academy that demonstrated a world class commitment to the training and development of its teams. After eight years Tracey was promoted to Managing Director positioning Gaucho as an internationally respected Premium Steakhouse. After 30 years in the industry Tracey’s passion for people continues unabated and she is excited to be spear heading Prime’s development and future growth.
Group Executive Chef
With an international career of over 20 years Jamie joined the team in 2020 after working closely alongside Genarro Contaldo creating menu dishes for Jamie Oliver’s International restaurants, as well as many years working for Gordon Ramsey as Group executive chef.
Jamie’s career includes time spent in Dubai, Hong Kong and London working as Chef Director for a top London Steakhouse. Jamie passion is to work with exceptional quality produce to create memorable dishes that guests return for time and time again.
With a career spanning more than 15 years in events with her most recent position held at The Centurion club in St Albans, Lena joined Prime to lead the events team in 2019.
Her passion is to create bespoke events for her clients from weddings and corporate functions through to milestone birthdays and engagements, Lena enjoys taking the time to personally meet her clients to ensure even the smallest of details receives the right attention.
General Manager of Chandlers Cross
With nearly ten years experience in hospitality, Sergiu has been with us since way back in 2014, when he started as a host working in our branch in St Albans. Sergiu’s passion for guest care then saw him quickly rise through the ranks into junior management.
His continued focus on ensuring our guests had an exceptional experience led to promotion to General Manager of Prime Chandlers Cross in 2019. Sergiu continues to take our premium offering to new heights with his constant attention to detail and personal commitment.
General Manager of Beaconsfield
With over 10 years of hospitality experience both in Europe and in the UK, Andrei joined the Prime family in 2014 as a host. Andrei’s natural flair for service saw him quickly join the management development programme.
His natural ability combined with fantastic leadership saw him become a General Manager in 2018 in St Albans, after which he transferred to our biggest branch to lead the Prime Beaconsfield team in 2020.
General Manager of St Albans
With over 18 years of restaurant and hotel experience both in the UK and Europe, Sami spent six years managing quality Italian restaurants before joining as Deputy Manager of Prime Chandlers Cross in 2020.
Sami’s fantastic eye for detail and commitment to outstanding quality saw him promoted to General Manager of St Albans in 2021 where Sami continues to set the highest standards for himself and his team.
Our Prime Philosophies begin with the commitment to offer the quality of a London restaurant, but without the train journey.
Our talented and enthusiastic chef brigade are given the freedom to use the highest quality produce to prepare a seasonally changing menu. Our menus are centred around offering ‘New York steak house flair with a British twist’. At the heart of the menu is highest quality ethically reared beef from the highlands of Scotland, grilled to perfection.
Our bartenders are actively involved in cocktail development to ensure we offer an exciting list offering not only the classics but outstanding specialities created by our talented teams. Our cocktail list sits alongside a passionately curated wine and spirits list that ensures every guest will find something to love.
Our hosts and managers are regularly encouraged to live by the mantra “As long as the request is legal, then the answer is yes, now what was the question?”. Our key staff training programme develops our managers to not simply be key holders, but to be invested creative restaurateurs. Our trusted managers are then given given the freedom to make their own decisions within their restaurant to guarantee
outstanding, warm and passionate service is delivered every time.
A strong philosophy of training, development reward and recognition means we offer not just employment to our teams, but a career with progression! This is always focused on being happy and feeling valued as we believe a happy team will ensure we always have happy guests!